Is Linen Salvage et Cie product returnable?
We're sorry you didn't like your Linen Salvage et Cie purchase. We do accept returns of eligible merchandise if you notify us within 7 days of the order receipt date. Email us at email@example.com to initiate the return process. You are responsible for returning the merchandise in the condition in which it was delivered, together with proof of purchase. If your item is eligible for return, we will send you a return shipping label, and you will be refunded the price you paid for the item to your original form of payment, less the cost of return shipping. Returns for purchases made with a store credit will be refunded as store credit. Please note, your original shipping charges are not refunded. Once the merchandise has been returned to us, refunds may take up to 10 business days to process. In order to be eligible for return, items must be in new,un-used condition only, and be returned in its' original packaging. The few exceptions of items that cannot be returned include clearance items, samples, and final sale items as marked on the item description on our website.
What forms of payments do you accept?
We accept Visa, MasterCard, American Express, Discover, and debit cards. Unfortunately we cannot accept checks or money orders.
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
Tell me more about shipping.
All of our product is made to order within 5-10 days and typically takes about 4-5 days to deliver depending on where you are in the U.S. All Linen Salvage et Cie products ship via UPS Ground. Due to Covid-19, there may be longer lead times on certain products. Feel free to contact us with any questions about lead times.
You'll receive two emails: one confirming your order and another confirming when your order has shipped including a tracking number so you can monitor the progress of your shipment.
Currently, Linen Salvage et Cie ships anywhere in the USA and Puerto Rico. We do not ship to the Virgin Islands.
When will my order ship?
All of our product is made to order in 5-10 days and typically takes 4-5 days to deliver. You'll get an email as soon as it does.
Covid 19 Impact
We are experiencing longer lead times on some items due to unforeseen supply chain delays due to Covid 19. We are working closely with all our vendors here to expedite our orders, and we ask you to be patient. The world is experiencing labor shortages, material shortages, shipping delays and we are grateful to be working in the USA , and have the control over our production here in California . Like thousands of other companies , we are doing our best. If you are waiting for your order, please give us a call or contact us at firstname.lastname@example.org so we can provide you with shipping update. We promise to do our best to communicate and to get your products to you as quickly as possible.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email email@example.com ASAP and we'll get you squared away. Please email us within 24 hours to avoid any additional charges (those are the worst!)
We want you to be delighted with your product, and we understand sometimes things don't work out.
All requests for returns must be received by email for return processing.
Since we offer free shipping, we do not credit for shipping charges.
Product must be in its' original packaging and in new, unused condition.
Please email us with your concerns, we will do our best to replace the product, or offer a refund, and just plain get it right for you.
We will credit your payment method on the order immediately after we receive the returned merchandise and it is inspected to be in new, unused condition. We promise to inspect quickly and email you your refund notification within 24-48 hours of receipt of your returned merchandise. Your bank can take from 7-10 days to credit your account as every bank is different. Once we issue credit, we suggest you follow up with your bank within a few days to check that the credit is back in your account.
Please contact us at firstname.lastname@example.org for return authorization and any questions or concerns.
You may contact us by phone at 323-904-3100 PST 9:00 AM- 5:00 PM Monday - Friday.
Do you have a trade program?
Yes! Email email@example.com and we'll get you started.
Do you sell wholesale?
Yes! We love our retailers and can set you up with our swatches, brand logos and easy opening orders without high minimums.
Contact: Andrea at 323-904-3100 or email us right here at firstname.lastname@example.org
If you still have any questions, please email us at email@example.com Please allow 24 hours for a response. We would love to help!